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Meet the Team


Medical Director

Frances is responsible for strategic development of CSH's clinical transformation programmes, including Sustainable Specialties and SusQI, and has a lead role in the European KitNewCare project in sustainable kidney care. Frances designed CSH’s Principles of Sustainable Clinical Practice and the SusQI framework for incorporating sustainability into quality improvement in healthcare. She previously trained and worked as a doctor in the UK National Health Service.



QI  Education and Evaluation Lead

Siobhan works within the SusQI programme as a delivery expert in the SusQI Academy and Green Team Competitions. With her background in Nursing research she leads the evaluation of our SusQI work. She was integral to our SusQI Education project and manages our relationships with Academic partners. She is a registered nurse with a background in emergency nursing, primary care, clinical research delivery, management and teaching. Siobhan graduated from the NIHR Advanced Leadership Programme in 2019.



Clinical Transformation Programme Manager

Hazel manages the CSH SusQI and Specialties programmes. She develops and manages projects, helps partners work effectively with the team, manages and recruits staff and builds funding applications. She has a Bachelor of Science degree in Osteopathy and worked as an Osteopath for ten years before moving into project management and physical activity promotion for health.

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Rachel Mclean

SusQI Programme Lead - Competitions and Specialities

Rachel leads our Green Team Competition and Green Specialty Challenge work, developing the services and approach to give the biggest impacts to patients, staff, NHS and planet. Rachel has degrees in psychology and speech pathology. She previously worked as a speech and language therapist in London Hospitals, specialising in neonatal therapy and parent coaching.


Catherine Richards

SusQI Programme Lead - Academy and Courses

Cath leads the SusQI programme for the SusQI Academy and courses/ education. She launched the Academy for CSH and is developing the service to provide the biggest benefits to members. Cath has undergraduate degrees in Human Psychology BSc and Occupational Therapy BSc. She has worked in the NHS within adult community mental health teams as an Occupational Therapist before moving into roles within Clinical Governance and Quality Improvement. Catherine has completed the IHI Improvement Coach and Improvement Advisor training.

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QI Education Fellow 2023-2024

Ayoma is an HIV/Genitourinary Medicine specialist registrar who has taken a year out of training to take up the post of Sustainable Quality Improvement Education Fellow at CSH 2023-2024. Ayoma will be working alongside the team to embed and spread SusQI into undergraduate and postgraduate education.



Clinical Transformation Programme Project Officer

Syed supports the SusQI and Specialties programmes through operations, administration, marketing and project management. He draws on his experience in administration, project management, strategic planning, and operations management- having held roles as officer for Birmingham Children's Trust and Assistant Manager of New Roots – a CIC that provided services and projects to young people and adults. Syed is actively involved in setting up community initiatives and advocating for transformative changes in his local community.

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